FAQ

We believe that fuel delivery is the new refuelling. We call it fuelling as a service. So that your employees do not have to spend time on this.

In the future, many different types of fuels will be used, which will become more sustainable. Because we deliver the fuel, we can switch quickly and help you with a sustainable switch. Hence our promise: Shell TapUp, fuelling impact!

The name TapUp has its origin from when we served the consumer market. We used an app with which customers could call our services on demand. To order a full tank, you could ‘tap up’ in the app to start the order. Hence the name TapUp.

Shell TapUp was established in July 2016. In the first year we focused on the development of physical services; from May 2017 we conducted the first pilot in the consumer market. This caught the attention of the business market, which meant that from 2018 we fully focused on supplying fuels to the business market.

One of our cars, for example Duco or Pete, will arrive at your location at the agreed time. This can be daily, every two days or weekly. We agree in advance on how our driver will gain access to your vehicles / fuel valves and at which safe place on your premises the refuelling will take place. You won’t notice it when we come by, except that your vehicles are full again to get back on the road! You will receive a transaction report and a monthly invoice.

Shell TapUp uses 2 types of vehicles, namely our electric vehicles such as Chuck and our company vehicles such as Duco. Our electric vehicles are particularly well suited for deliveries in the city center, while the company vehicles are allowed on the motorway and as a result can also reach the distribution centers and other business locations. Because we mainly serve large business customers, our fleet now consists entirely of company vehicles.

Of course, that’s possible. We understand that you first want to see if there is a match between Shell TapUp and your operation. Whether our solution works for your employees. That is why we offer a no-obligation pilot for a duration of 2 months. During those 2 months we get to know each other and improve our daily service. We conduct research into the experiences and user-friendliness of your employees with Shell TapUp.

Shell TapUp’s mission is to accelerate the energy transition by making alternative fuels available at an accelerated pace.

For customers, this means that we:

1. Avoid: avoid driving those extra miles to the forecourt
2. Reduce: reduce your CO₂ emissions by having the fleet filled with an alternative fuel
3. Compensate: compensate the remaining emissions through Shell carbon offsetting programme

With CO₂ compensation programs, forest projects are measured how much CO₂ has been absorbed. The project receives a certificate with a unique serial number for every tonne of CO₂. This serial number is assigned to the party that compensates for CO₂ emissions. The unique number prevents a certificate from being used multiple times.

Offsetting your CO₂ emissions at Shell TapUp works in 3 steps:

1. Every time Shell TapUp refuels your cars, we keep track of the fuel consumption per vehicle.
2. We calculate the CO₂ emissions that are linked to this consumption.
3. We compensate the CO₂ emissions at the end of the year with various certified CO₂-compensation projects around the world. One of these projects is the Kasigau Corridor Project in Kenya (see explanation below).

The costs for using Shell TapUp can be divided into 2 parts, namely fuel and service fee. The fuel price and discount are determined on the basis of the total fuel volume that is purchased each year. The service costs depend on the number of vehicles that we come to refuel per visit and how often and at what time we visit. In short, if you want an indication of the costs for your organisation, please contact us.

The answer: very little time. If you decide to work with Shell TapUp, all you have to do is decide within which time frame you want us to visit and which fuel type you want to have delivered. We take care of the rest. Easy right?! Our Customer Success Manager ensures a streamlined onboarding of your location in our delivery schedule.

Yes, there are different rates for evening or weekend deliveries. Because every situation and location is different, it is best to have a quick scan carried out by our Sales department for a good estimate.

We started our service with the delivery of gasoline and Shell FuelSave Diesel. But soon after we were able to add Shell GTL Fuel, AdBlue and HVO.

Our goal is to make more and more alternative fuels available to our customers. Are you interested in a certain type of fuel? Let us know and we can find out if we can deliver this to you.

When we come, it is usually to refuel your entire fleet in one service window. We do not wait until all the tanks are empty before they are refilled but ensure that there is sufficient fuel in the tank every day so that your fleet can stay on the road.

If you want to use the services of Shell TapUp, we first work together in a trial period. During this period, you test our services and we also gain insight into how we can best serve your fleet. Both satisfied? Then we sign a longer-term agreement with each other.

1. The fuel valve of the vehicle is locked with the central lock. The driver first places the fuel valve ajar and then closes the vehicle. This way we can reach the filling opening and the vehicle is safe.
2. The fuel valve of the vehicle opens from the inside with a lever or button. First open the fuel cover and then close the vehicle. This way the car is safe, and we can still reach the filling opening.
3. The fuel cover of the vehicle can always be opened, but you need the vehicle key to remove the fuel cap. Open the fuel cap and try to remove the key. Is that not possible? Then we look together at the options to gain access to the vehicles, for example by giving a runner of the fuel caps to our driver.

The most important advantage for you as a fleet manager (or operations manager of course!) is that refuelling process can be outsourced which means that it saves your employee’s time. You save time and detours, which will save you money. Your drivers can now focus on their core task.

The most important advantage for you as a sustainability manager (or buyer of course!) is that you get miles off the road because the entire fleet does not have to drive to the service station. With Shell TapUp, you also get the possibility to switch to an alternative fuel that, for example, reduces local emissions.